FAQ

Effective Date: May 22, 2026

1. What does Glenbone sell?

Glenbone is an online women’s fashion store offering apparel and fashion-related products for customers in the United States.

2. How can I contact customer support?

You can contact us by email at info@glenbone.com. We usually reply within 1–2 business days.

3. Where is Glenbone located?

Our business contact address is:

4301 Quanders Promise Dr, Bowie, MD 20720, United States

4. How do I choose the correct size?

Please review the size information provided on each product page before placing your order. If you are unsure about sizing, contact us before purchase.

5. What payment methods do you accept?

Available payment methods are displayed during checkout. Payments are processed securely through trusted third-party payment providers.

6. How long does order processing take?

Orders are usually processed within 1–3 business days, excluding weekends and holidays.

7. How long does shipping take?

Estimated delivery time is usually 5–10 business days after shipment, depending on the destination and shipping carrier.

8. Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.

9. Can I cancel or modify my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible.

10. What is your return policy?

We accept eligible returns within 30 days after delivery. Returned items must be unused, unworn, unwashed, and returned in original condition.

11. What if I receive a damaged or incorrect item?

Please contact us within 7 days after delivery and include clear photos of the item and packaging so we can assist you.

12. When will I receive my refund?

Approved refunds are usually processed within 5–10 business days after the returned item has been received and inspected.